Description
AP Executive Staffing is hiring a Customer Support Specialist for a growing telecom industry leader in the NorthTowns. This direct hire opportunity is a perfect fit for someone with their eye on a challenging, multi-faceted workday full of collaborative new customer onboarding and support solutions. Our customer prides themselves in white glove service and have fostered a culture of high accountability, engagement and curiosity for learning new things. It is a role for the career minded professional with a passion for high productivity and customer satisfaction, and who seeks a fast-track for growth! No two days look alike, but typical duties will involve:
- Collaborate with internal and external teams to provide a smooth and seamless new customer onboarding experience
- Address inquiries and resolve issues promptly and professionally via phone, email and text-based chat
- Be proactive with client follow up to encourage future sales
- Commit to timely and accurate documentation using company ticketing system
- Motivation to take on additional responsibilities over time such as product management, billing support or sales operations – this role is a springboard to many growth opportunities, and applicants must be career driven!
- Continued interest in learning the many facets of VOIP technology and capabilities
Skill/Experience Requirements:
- High school diploma or equivalent
- Prior experience in a complex, customer facing role with demonstrated white glove solution delivery
- Must be able to articulate how you grasp new skills quickly, manage many moving parts with accuracy, handle high pressure customer situations and prioritize tasks
- Must have excellent interpersonal skills and demonstrated ability to team-player – this role is highly collaborative and part of a culture that demands accountability
Skill/Experience Preferences:
- Prior project lead experience a big plus
- This is a role that is fast-paced, strategic and has a lot of moving parts – applicants must demonstrate the desire and ability to quickly learn new technical concepts quickly
- Prior experience in a training or supervisory role is a big plus!
Salary: $50-$55K + annual bonus with generous increased earning potential once you prove yourself
Hours: 8:30-5PM, Mon-Fri Onsite 5 days/week