Technical Field Service Specialist – Manufacturing

AP Professionals
Published
January 17, 2019
Location
Rochester, New York
Job Type
Salary Range
$41K - $50K

Description

AP Professionals has partnered with a food packaging manufacturer is search of a Technical Field Services Specialist to join their Rochester, NY team. Open due to retirement, this direct hire position offers the opportunity for hands-on training with the incumbent. There is significant opportunity for growth as fit per the candidate’s future goals; this is a high-performance culture where training and professional development is encouraged! The Technical Field Services Specialist must have a technical mindset and be customer service driven. This position requires up to approximately 35% domestic travel.

Responsibilities of the Technical Field Services Specialist

  • Provide the first line of technical support and product education to current and potential customers. Understand and demonstrate proper use of products
  • Troubleshoot technical products onsite with the customer to provide immediate resolution when appropriate and possible
  • Consult with customers, Sales, and Engineering to identify and resolve equipment failures, malfunctions, or areas for improvement
  • Represent the customer needs internally, subsequently serving as a resource on product issues
  • Represent the company at trade shows and special events to promote products
  • Regularly travel as scheduled and as needed to domestic customer and company sites

Qualifications of the Technical Field Services Specialist

  • Associate’s degree in a technical field preferred
  • 1-3 years’ technical experience in a manufacturing environment required
  • Effectively work as a team and exhibit strong verbal and written communication skills required
  • Solid technical background and proficient knowledge of MS Office Products required
  • Strong problem-solving skills and ability to use sound independent judgement required
  • Ability to travel to customer and company sites (mostly domestic, rarely international) approximately 25 – 35% required

This position is not eligible for Visa sponsorship

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