Bilingual Patient Service Representative

AP Professionals
January 6, 2021
Rochester, New York
Job Type
Street Address
500 Linden Oaks


The Bilingual Patient Service Representative is a temporary role for approximately 3 months. The hours are Monday through Friday, 7.5 hours each day, flexible between 7:30 am and 6:00 pm. This position is centrally located in Rochester, NY and pays between $15.50 per hour. Spanish speaking is required.


  • Serve as the face of the office and greet all patients with a smile and friendly attitude
  • Answer telephones, route incoming calls and initiate triage request if necessary in a phone call center setting
  • Check patients in/out; verify patient demographics, enter in health insurance information
  • Collect co-pays and other fees for services and process payments
  • Use EMR to coordinate and schedule patients and to enter medical records
  • Sort, scan and route incoming mail to the appropriate provider into the EMR in a timely manner
  • Route inbound faxes within the EMR to the appropriate provider; attach results to orders
  • Assist in obtaining medical records from previous providers and ensures they are received
  • Manage release of medical records; track when sent and received
  • New Patient Intake; insurance assistance in finding appropriate coverage if applicable. Sit with patients 1:1 prior to their appointment on the same day
  • Maintain provider schedules to accommodate PTO/CME/Conference; rescheduling of patients as needed


  • 1-3 years of experience working in a medical office or clinic required
  • Medical Office Assistant Certification required
  • Medent Experience preferred

Knowledge, Skills, Abilities, and Other Characteristics

  • Bilingual skills in Spanish required
  • Good telephone manners and etiquette
  • Excellent computer and organizational skills
  • Ability to communicate clearly with patients and other staff
  • Ability to react calmly and effectively in emergency situations
  • Skill in documenting and maintaining patient care records
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