Field Service Specialist

AP Professionals
April 8, 2019
Rochester, New York
Job Type
Salary Range
$41K - $50K
Street Address
500 Linden Oaks


AP Professionals has partnered with a food packaging manufacturer is search of a Technical Field Services Specialist to join their Rochester, NY team. Open due to retirement, this direct hire position offers the opportunity for hands-on training with the incumbent. There is significant opportunity for growth as fit per the candidate’s future goals; this is a high-performance culture where training and professional development is encouraged! The Technical Field Services Specialist must have a technical mindset and be customer service driven. This position requires approximately 35% domestic travel.


  • Provide the first line of technical support and product education to current and potential customers. Understand and demonstrate proper use of products
  • Troubleshoot technical products onsite with the customer to provide immediate resolution when appropriate and possible
  • Consult with customers, Sales, and Engineering to identify and resolve equipment failures, malfunctions, or areas for improvement
  • Represent the customer needs internally, subsequently serving as a resource on product issues
  • Represent the company at trade shows and special events to promote products
  • Regularly travel as scheduled and as needed to domestic customer and company site


  • Associate’s degree in a technical field preferred


  • 1-3 years’ technical experience in a manufacturing environment required

Knowledge, Skills, Abilities, and Other Characteristics

  • Ability to effectively work as a team required
  • Strong verbal and written communication skills required
  • Solid technical background required
  • Proficient knowledge of MS Office Products required
  • Strong problem-solving skills and ability to use sound independent judgement required

Additional Qualifications

  • Ability to travel to customer and company sites (mostly domestic, rarely international) approximately 25 – 35% required
  • US Citizenship or permanent green card holder status required; this position is not eligible for Visa sponsorship
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