Technical Field Service Specialist

AP Professionals
Published
July 16, 2019
Location
Rochester, New York
Job Type
Salary Range
$41K - $50K
Street Address
500 Linden Oaks

Description

AP Professionals has partnered with a food packaging manufacturer seeking a Technical Field Service Specialist to join their Rochester, NY team. This position offers significant opportunity for personalized growth; this is a high-performance culture where training and professional development is encouraged! The Technical Field Service Specialist must have a technical mindset and be customer service driven. They will be expected to travel 25-35% (domestic) to customer sites to provide hands-on technical support and product education. So, the desire to be a “road warrior” is key! This is a full-time, direct hire opportunity with bonus potential.

Responsibilities

  • Provide the first line of technical support and product education to current and potential customers. Understand and demonstrate proper use of products
  • Troubleshoot technical products onsite with the customer to provide immediate resolution when appropriate and possible
  • Consult with customers, Sales, and Engineering to identify and resolve equipment failures, malfunctions, or areas for improvement
  • Represent the customer needs internally, subsequently serving as a resource on product issues
  • Represent the company at trade shows and special events to promote products
  • Regularly travel as scheduled and as needed to domestic customer and company sites

Education

  • Associate’s degree in a technical field preferred

Experience

  • 1-3 years’ related technical experience required

Knowledge, Skills, Abilities, and Other Characteristics

  • Ability to effectively work as a team required
  • Must exhibit strong verbal and written communication skills
  • Solid technical background required
  • Proficient knowledge of MS Office Products required
  • Strong problem-solving skills and ability to use sound independent judgement required
  • Ability to travel to customer sites (mostly domestic, rarely international) approximately 25 – 35% required
Apply
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