Customer Service Representative – Multiple Openings!

AP Professionals
Published
October 29, 2020
Location
Rochester, New York
Job Type
Street Address
500 Linden Oaks

Description

We have several Customer Service Representative openings available! These positions are located in Victor, NY conveniently off the expressway. They are temp to hire, full time positions with hours between 7:30 am and 6:00 pm. The pay range is $16-18 per hour. Primary responsibilities include scheduling service for customers, researching and resolving service problems, and coordinating schedules with vendors. There is constant telephone and email contact with customers and vendors in a fast-paced environment, and persistent follow-up is required.

Responsibilities

  • Provide excellent service to every customer, via telephone and email
  • Schedule service requests
  • Maintain accurate and detailed records
  • Communicate with customers and vendors in a professional and respectful manner
  • Work with vendors to ensure proper service levels are established and maintained

Education

  • Associates degree or equivalent experience required; Bachelors degree preferred

Knowledge, Skills, Abilities, and Other Characteristics

  • Excellent verbal and written communication skills
  • Must be self-motivated and able to work independently
  • Must be organized and flexible
  • Persistent follow-up skills are essential
  • Must be PC proficient, including database management, email, and internet-based systems
Apply
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