Customer Care Specialist

AP Professionals
February 22, 2021
Rochester, New York
Job Type
Street Address
500 Linden Oaks, Suite 140


The Customer Care Specialist is a direct hire position for a company located on the West side of Rochester. The pay is $45K with bonus potential based on performance.


  • Prompt response to customer requests
  • Knowledge of products and systems
  • Tracks quote follow up data from Inside and Outside Sales team
  • Identify and record any problems relating to the product, process and quality system
  • Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules
  • Creates requisitions to obtain factory information
  • Builds and maintains customer’s relationships
  • Review monthly contract reports to evaluate stocking levels and adjust when necessary
  • Investigates and resolves customer problems with deliveries
  • Enter customer orders
  • Enter order changes as necessary
  • Reviews expedite report on a daily basis and advise customer of any delivery issues
  • Expedite customer orders
  • Interface with manufacturer’s Reps, purchasing, and/or management on existing and pending business
  • Maintain cross-reference of customer part number vs. manufacturer part number
  • Initiate the issuance of credit to the customer for quantity/pricing errors
  • Review customer confirming orders and advise customer of any discrepancies
  • Interface with Accounting Department regarding credit issues
  • Obtain credit card authorization when necessary
  • Maintain customer drawings/prints and update customer cross reference file with current rev level
  • Request samples as required
  • Interface with Quality Control Department on shipping and/or receiving issues
  • Participate in vendor product training
  • Communicates with Field Sales Rep on mutual accounts and tracks itinerary follow-ups
  • Follow up on open quotes over 30 days old and tracks updates
  • Makes outbound calls to potential and existing customers by telephone and e-mail to sell products and services
  • Emphasizes salable features, quotes prices, credit terms and prepares sales orders
  • Creates formal quotations for customer review and follow up on quotes to book business


  • High School Graduate and 2 year Associates Degree and/or 2 years of experience in a related field a plus

Knowledge, Skills, Abilities, and Other Characteristics

Proficient in Microsoft Word, Excel, Outlook

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