Credit Solutions Specialist

AP Professionals
November 21, 2019
Rochester, New York
Job Type
Work Hours
8 am-5 pm plus additional hours as needed to meet requirements of the position
Salary Range
$51K - $60K, $61K - $80K
Base Salary
Street Address
500 Linden Oaks


In collaboration with the sales force and the finance team, this customer-facing role will help the company resolve collection matters.  The goal of this role is to build relationships with customers in order to guide them to solutions for collection issues, while continuing the flow of product to continue the customer's operations.  This role offers the opportunity for someone to pro-actively develop solutions and facilitate a productive outcome for both parties.  This role requires a person with confidence, assertiveness, persuasiveness, and clear communication skills. This is a new position aimed to achieve the sales and collection goals of a well-established and growing company.


  • Act as the liaison between the sales team, the credit team, and clients to manage past due accounts
  • Maintain and assist with various departmental reporting and KPI's
  • Ongoing and consistent monitoring of the accounts receivable aging for accuracy and completeness
  • Establish effective working relationships with salespeople, as well as clients and other credit/collection personnel
  • Maintain and oversee credit insurance
  • Maintain a portfolio of clients, post checks to their accounts, call to collect, and monitor payment arrangement activity
  • Manage and monitor outside collections activity
  • Manage and monitor rebate program
  • Place and release credit holds as outlined by company policy
  • Set up new clients and process new applications and requests for credit terms
  • Work with clients to set up payment arrangements and settlements on past due accounts in a timely and professional manner
  • Perform other activities as assigned


  • Bachelor’s degree in Business Administration, Finance, or Accounting


  • Advanced Experience in MS Office (Excel, Word, Outlook) is required
  • Previous experience with commercial credit and collections is strongly preferred
  • Working knowledge of D&B reports, Experian Reports or other credit related reporting tools is preferred

Knowledge, Skills, Abilities, and Other Characteristics

  • Ability to communicate with verbal and written proficiency
  • Ability to effectively manage tasks and follow through on commitments
  • Ability to form strong connections with other people and have empathy towards our internal and external clients
  • Ability to work in a fast-paced environment with strong organizational skills
  • Accomplished negotiator with strong professional demeanor for interacting and communicating in difficult and stressful situations.
  • Accustomed to working with deadlines and performance metrics
  • Complex problem-solving abilities, good judgment, decision making ability, and critical thinking skills
  • Detail-oriented with the ability to maintain a high level of accuracy
  • Enjoys taking ownership of and resolving problems
  • Excellent analytical, mathematical, organizational and reporting skills.
  • Exhibit exceptional customer service to internal as well as external customers
  • Quick learner and self-starter who can work independently and manage their own time
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