Collections Adjuster

AP Professionals
July 17, 2020
Rochester, New York
Job Type
Street Address
500 Linden Oaks


AP Professionals is currently recruiting for a Collections Adjuster for a client located in downtown Rochester. This temporary to potential permanent opportunity is paying $18-25/hr. Experience is required!

This is an in office position and the company is following the required CDC guidelines to protect against Covid-19.


  • Initiate an average of approximately 100 outbound calls daily on assigned past due accounts to determine the reason(s) for delinquency and negotiate the collection of past due amounts
  • Obtain all updated customer contact information to ensure accurate records including the usage of skip tracing techniques and web based applications
  • Document all conversations and collection activity
  • Maintain a thorough knowledge of applicable State and Federal laws and regulations and Investor servicing guidelines
  • Identify potential loss situations by analyzing customer financial data to determine the cost effectiveness in recommending repossession, foreclosure, or litigation


  • Associates Degree in Business related field, preferred


  • 2+ years experience with collection, banking, customer service, call center, sales, auto financing or mortgage servicing experience, required
  • 2+ years experience with collection in credit union, collection agency, or attorney firm, preferred

Knowledge, Skills, Abilities, and Other Characteristics

  • Basic knowledge of the collection function and regulatory requirements
  • Working knowledge of Microsoft Office applications with the ability to learn new and existing Banking software
  • Excellent verbal and written communication skills
  • Analytical ability to interpret data and make sound decisions and logical recommendations
  • Strong organizational skills with the ability to multitask and prioritize in a fast-paced team environment to meet individual and departmental goals
  • Excellent negotiation skills with the ability to overcome objections
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