PT Customer Service

AP Professionals of WNY
Published
October 6, 2020
Location
Amherst
Category
Job Type

Description

Associates communicate with customer's primarily through phone, email, Live Chat and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions for an international medical company.

Amherst location - although remote to start (equipment will be provided)
Paid training prior to start - 16/hr to start and $17/hr after
Flexibility in schedule - 25 hours maximum per shift

Your Responsibilities

  • Answer incoming telephone calls, transferring calls when necessary
  • Develop product knowledge to identify customer needs and provide support
  • Process customer requests and orders utilize systems including ERP and Salesforce.com
  • Provide customer assistance with order status or replacing orders
  • Process customer complaints and create service cases in Salesforce.com

Your Qualifications

  • Previous customer service experience required. Experience in medical device environment preferred
  • Strong communication, telephone, computer and data entry skills required
  • ERP/Salesforce.com experience highly desired
Apply
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