Customer Service Representative

AP Professionals of WNY
Published
July 19, 2022
Location
Buffalo
Job Type

Description

The main emphasis of this role will be handling communications for the company's customers purchasing products through the websites and catalog. May also include customer support for products purchased through the company's marketplace stores on Amazon, eBay and Walmart.

Primary Responsibilities:
• Communicate with customers via email and telephone to answer questions and resolve issues;
• Utilize operational systems to process purchases, returns and refunds of products;
• Effectively interface with other departments including Marketing, Accounting and Warehouse.

Required Skills:
• One year of relevant customer service experience in an office or call-center environment;
• Strong listening and telephone skills; able to handle stressful situations appropriately.
• Ability to create concise emails and other written communications;
• Schedule flexibility - evening and weekend hours are required as is seasonal overtime
• Problem-solving and time management skills;
• Ability to multi-task; and
• Excellent attendance.

Preferred Skills:
• Proficiency in Microsoft Office and Excel;
• Experience with Amazon, eBay or Walmart marketplaces a plus; and
• Prior experience with Oracle Netsuite a plus.

Schedule flexibility is required for this position.  Weekend and evening hours are required during peak seasons.

Apply
Drop files here browse files ...
Are you sure you want to delete this file?
/