Admissions Support Representative

AP Professionals of WNY
Published
July 25, 2018
Location
Williamsville
Category
Job Type

Description

Our client in Amherst is looking for an energetic, motivated individual to be their front-line communicator with all applicants and is responsible for best-in-class service via telephone, e-mail, and other electronic media. This individual will be working with college applicants. The position pays $14/hr.

RESPONSIBILITIES:

  • Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment.
  • Maintain accurate records of call data in system
  • Meets quantitative and qualitative standards as set by department
  • Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

POSITION REQUIREMENTS:

  • Bachelor’s degree strongly preferred
  • 2-4 years in a customer service / call-center
  • Flexibility in schedule
  • Demonstrated experience with MS Office Suite and web-based information sources
  • Strong interpersonal, written, and verbal communication skills
  • Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
  • Demonstrated ability to learn quickly between different roles and new responsibilities
  • Understanding of admissions and application process a positive
Apply
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