Customer Service and Inside Sales Representative

AP Professionals of WNY
Published
February 13, 2020
Location
Buffalo
Job Type

Description

**Niagara Falls location**

Pay is $16/hour-$18/hour with 8am-4:30pm hours

This role will support the ongoing service and growth of customers by ensuring they are satisfied with products, services and features. This is a customer facing role requiring optimism and the ability to collaborate internally with multiple departments.

Essential Duties and Responsibilities:

  • Process invoices the same day they are received.
  • Process assigned customer orders received before 3:30 PM the same day they are received.
  • Upon successful testing and implementation, complete all SPS Commerce and other portal entries the same day the order is invoiced.
  • Maintain Vendor and Seller Central accounts on Amazon.
  • Review, research, process and respond with a resolution to all customer inquiries, complaints and returns within 24 hours of receipt.
  • Conduct goodwill calls to designated customers to maintain a positive relationship, monitor and report satisfaction levels, and identify opportunities for additional product sales.
  • Monitor inventory levels with purchasing and operations to ensure customers are not impacted by stockouts and backorders.
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