Customer Care Agent

AP Professionals of WNY
December 31, 2018
Job Type


Our manufacturing client is looking for an individual to engage with both their customers and the team and contribute to building and maintaining positive working relationships.

Temp to possible permanent
15-16/hr, Full time hours
Tonawanda location


  • Answer incoming calls, assist walk-in customers, and receive faxes and e-business orders to quote price and availability of company and 3rd party products
  • Be a liaison between customer, the company factory, and local salespeople
  • Participate in and promote services
  • Acquire a working knowledge of company product to effectively and directly answer customer inquiries
  • Coordinate inventory between multiple offices in WNY
  • Abide by a 4 hour window: the company commitment to respond to customers within 4 hours with an answer or an update
  • Understand and abide by all company policies
  • Participate in cross training for numerous functions, such as purchasing, invoicing, sourcing, and warehouse functions


  • Strong interest in developing solid working relationships with customers and coworkers
  • A drive for personal development and contribution to a positive work environment and culture
  • Time management between multiple priorities and ability to change priorities throughout the day
  • Ability to learn new software's
  • Excellent communication skills, verbal and written
  • Ability to work independently as well as with a team
  • Microsoft Office skills including Outlook, Word, and Excel
  • Detail oriented and extremely organized
  • Passion for personal development and continuous improvement
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