Collection Representative

AP Professionals of WNY
August 10, 2020
Job Type


Collection Representative


Monday- Friday 9-5

Temporary to Permanent (eligible for commission upon permanency)

This position will be remote until further notice.


  • Collect on past due accounts by using various collection techniques including but not limited to telephone, email and postal letters to debtors
  • Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
  • Handle all aspects of collection cases assigned to his/her station in accordance with established ABC handling procedures and client-directed work standards
  • Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change
  • Maintain organized electronic file storage of documents
  • Interface with the Client Services team to help identify and meet client needs
  • May assist in the orientation and training of new Collection Representatives
  • Participate on special projects and/or teams as directed
  • Respond to written correspondence from the debtor
  • Exercise independent judgment in the handling of all aspects of the collection process of claims assigned to desk.  Analyze and make recommendations to clients for settlements and payment plans

Additional Information:

  • Team environment and team bonus structure; everyone bonuses together (similar to our office)
  • Opportunity for raise in wage upon permaneny hire; depending on experience.
  • Speaking to business professionals.
  • Growth opportunity available; most stay in the department for bonuses but can transition to other departments.​
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