Collection Representative

AP Professionals of WNY
May 6, 2020
Job Type


Collection Representative


Monday- Friday 9-5

Temporary to Permanent (eligible for commission upon permanency)

This position will be remote until further notice.

<li>Collect on past due accounts by using various collection techniques including but not limited to telephone, email and postal letters to debtors</li>
<li>Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email</li>
<li>Handle all aspects of collection cases assigned to his/her station in accordance with established ABC handling procedures and client-directed work standards</li>
<li>Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change</li>
<li>Maintain organized electronic file storage of documents</li>
<li>Interface with the Client Services team to help identify and meet client needs</li>
<li>May assist in the orientation and training of new Collection Representatives</li>
<li>Participate on special projects and/or teams as directed</li>
<li>Respond to written correspondence from the debtor</li>
<li>Exercise independent judgment in the handling of all aspects of the collection process of claims assigned to desk.  Analyze and make recommendations to clients for settlements and payment plans</li>
<strong>Additional Information:</strong>
<li>Team environment and team bonus structure; everyone bonuses together (similar to our office)</li>
<li>Opportunity for raise in wage upon permaneny hire; depending on experience.</li>
<li>Speaking to business professionals.</li>
<li>Growth opportunity available; most stay in the department for bonuses but can transition to other departments.​</li>
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