AP Professionals
May 23, 2023
Buffalo, United States
Job Type


1           NOC Engineer (perm, salary to $50k, on-site)


Job Description:

As a highly valued NOC Engineer within our organization, you will play a pivotal role in ensuring seamless client support throughout their entire lifecycle. Your primary responsibilities will include conducting daily health checks, providing remote phone support, delivering on-site support, and addressing Level 1 support tickets promptly and effectively. We strongly encourage candidates with Microsoft or equivalent certifications to apply, as they will bring added value to our team.


Key Responsibilities:


  • Perform daily tasks related to managed services to ensure optimal functioning and peak efficiency of client systems.
  • Deploy new workstations and replace existing ones as necessary.
  • Troubleshoot complex operating system and application issues on Windows workstations and servers.
  • Collaborate closely with third-party hardware and software manufacturers to resolve any client-related issues.
  • Provide administration and support for both Windows servers and workstations.
  • Install and configure software applications to meet client requirements.
  • Offer Level 1 support for our managed services client base.
  • After a 3-month period of employment, participate in the on-call rotation.


To excel in this role, you must be a self-starter with a passion for technology and a strong customer focus. Excellent communication and interpersonal skills are essential, as you will collaborate effectively with internal and external stakeholders. A willingness to learn, adapt, and keep up with new technologies and trends is crucial for success in this position. If you are seeking an exciting opportunity to join a dynamic team dedicated to delivering outstanding client support and fostering professional growth, we invite you to apply for this role.

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