Rochester Jobs

AP Professionals Published: April 21, 2017 (10 days ago)
Job Type


We currently have an excellent opportunity for a  direct hire position with a company located in Batavia.  This is an immediate need!  The hours are typically 8-5 or 6 with rotating Saturdays of 12-6.  Pay is between $17-19 hourly DOE.  This is an excellent opportunity for someone who loves to provide customer service but prefers not to be in a call center environment.  The group is comprised of a Manager and three CSR's.  Atmosphere is professional with a business casual dress code.


Essential Duties and Responsibilities:


  • Take orders and return authorizations over the phone from customers, sales reps and end consumer.
  • Handle all technical support and inquiries via phone, fax, mail, live online chat, and email from our customers, sales reps and end consumers
  • Communicate and help to resolve problems/opportunities with Sales, Shipping, Marketing, Quality, Manufacturing and other personnel
  • Compose letters, as needed to customers, sales reps and end consumers
  • Responsible for specific customer accounts
  • Maintain current knowledge of products, customer, sales programs, manufacturing lead-time


  • Requirements: 
  • AAS in business, marketing or related field preferred, with two to four years customer service experience, or equivalent combination of education and experience
  • Professional demeanor required
  • Previous call center experience
  • Must be detail oriented, with experience in trouble-shooting required
  • Must have excellent communication skills: written, verbal and via telephone. Highly accurate data entry skills required
  • Experience leading cross-functional teams desirable
  • Must have a positive outlook, always willing to help where needed


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