Buffalo Jobs

AP Professionals of WNY Published: August 4, 2017 (20 days ago)
Location
Williamsville
Job Type
Category

Description

Our client in Amherst is looking for an energetic, motivated individual to be their front-line communicator with all applicants and is responsible for best-in-class service via telephone, e-mail, and other electronic media. This individual will be working with college applicants. The position pays 13-14/hr.

RESPONSIBILITIES:

  • Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment.
  • Maintain accurate records of call data in system
  • Meets quantitative and qualitative standards as set by department
  • Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

POSITION REQUIREMENTS:

  • Bachelor’s degree strongly preferred
  • 2-4 years in a customer service / call-center
  • Flexibility in schedule
  • Demonstrated experience with MS Office Suite and web-based information sources
  • Strong interpersonal, written, and verbal communication skills
  • Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
  • Demonstrated ability to learn quickly between different roles and new responsibilities
  • Understanding of admissions and application process a positive
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